A customisable application, an API with a SDK called from a scripting language. Lots of scope to do extra stuff.
Bolting functionality onto hubspot.
Real world data can be difficult to model without adding complexity that would be out of place in a simple cloud system. This article describes one method to shoehorn a many-to-one relationship into a simple database, and what happens when it goes wrong.
The dangers of customising a CRM.
Pointers to getting the Zoho CRM API to work.
In this paper I look at a major issue for those responsible for data and IT in small and medium size enterprises: how do you stitch together all those bits of systems and their data?
Because it's not Salesforce
Too many managers, too few supervisors.
Courtesy of Rudyard Kipling.
How not to do interfaces.